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©2016 by The Single Cask Ltd. 

Terms & Conditions

BY ENTERING, BROWSING, SUBMITTING YOUR ORDER FOR PROCESSING OR IN ANY OTHER WAY OF USING THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AGREED AND ACCEPTED ALL THE TERMS AND CONDITIONS IN THE FORM THEY APPEAR AT THE TIME YOUR ORDER IS SUBMITTED FOR PROCESSING. SO, PLEASE READ CAREFULLY BEFORE PROCEEDING.

 

You confirm and guarantee that you are at least 18 years old. You also guarantee that the information provided by you (including payment details) is actual, correct and complete. We will not share this information with anyone for getting any financial benefit but only for fulfilling our obligation to you. By submitting your order for processing, you confirm that you are the person referred to in the Billing details.

 

The User is responsible for maintaining the confidentiality of all personal details relating to the website (including the User's account and/or password). The User agrees to take responsibility for all activities that are performed under the User's account and/or password. Only the User will be responsible for access to the website and use of the website by anyone using the User's identification and password including absolutely all actions and obligations appeared during such access or/and use of the website. The User agrees to notify The Single Cask Ltd immediately regarding any unauthorized use of the User's account or any other violation of security. We keep the right to refuse service, cancel accounts or/and orders, if we think that User's actions can be harmful to us.

Visitors under the age of 18 should not submit any information or/and any order to The Single Cask Ltd and should not register with the website

General

These Terms and Conditions constitute the entire agreement between the customer and The Single Cask Ltd and govern the customer's use of the website, superseding any prior agreements between the user and The Single Cask Ltd with respect to the website.

The Single Cask Ltd will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our control.

No agent or representative of The Single Cask Ltd is authorized to make any warranties, representations or statements regarding the products and The Single Cask shall not in any way be bound by any such unauthorized warranties, representations or statements.

The Single Cask reserves the right to change or remove (temporarily or permanently) the website or any part of it without notice and Customer confirms that The Single Cask shall not be liable to Customer for any such change or removal.

The Single Cask reserves the right to change these Terms and Conditions at any time, and Customer's continued use of the website following any changes shall be deemed to be Customer's acceptance of such change.

Products

Most of our products are limited editions or limited releases. This may compromise their availability. All products are available while stocks last.

Availability is subject to change at any time without notice.

Everything is done to be sure that the photographic representation, description and specification of each product is correct. However, errors regarding product information, tasting notes, pack photo shoots or typographical errors on the website may occur.

 

Prices

All prices shown on the website are in Pounds  Sterling.

Everything is done to be sure that prices presented on the website are correct. However, errors regarding product prices may occur. If we discover an error in the price of a Product you have ordered we will contact you.

Prices are subject to change at any time without notice.

 

Shipping & Delivery

As the delivery involves alcoholic drinks, the customer and his/her authorized recipient must be at least 18 years of age and must be able to present appropriate identification. If no person of 18 years or older is present, delivery shall be postponed to another time.

 

If you require urgent delivery or have any additional questions, please email us at info@thesinglecask.co.uk

 

Express Delivery (Standard):

Time: We aim to deliver the products within 5 working days from the day your order is confirmed. Including Saturdays but not including Sundays nor Public Holidays.

 

Cost:  For orders above the value of £200 - free delivery - For orders below the value of £200 - delivery fee of £10.00

 

Details: Delivery is only available in mainland United Kingdom 

 

Confirmation of Order and Invoice

After payment, you will receive via email a confirmation of your order. Should you need to retrieve your invoice, you will be able to view it by logging in at The Single Cask website and select “view your orders/invoices”.

 

Return, Refund & Replacement

We will accept the return of products, and replace them (if in stock) or issue a full refund, when:

  1. the products have demonstrably been damaged prior to transit or 

  2. the products received are clearly different from those ordered or

  3. the products for which the customer has been charged have not been delivered

And the recipient has notified us of the fact within 24 hours of receipt.

Products shall not be returned unless and until the customer or recipient has

1. advised The Single Cask Ltd via Email: info@thesinglecask.co.uk 

And

2. The Single Cask has accepted the return of the goods, in which case only.

 

The Single Cask shall be responsible for the cost of transit by the method specified by us.

 

Refunds will be credited back to your account upon our receipt of the products. The duration that the bank or Paypal will take to process the refund request cannot be issued by us. You should contact the bank that issued you card or Paypal for more details.

 

Disclaimers, Limitation of Liability and Jurisdiction

The User hereby expressly states to understand and agree that use of website is at User's sole risk. Neither The Single Cask Ltd, nor its officers, directors, agents, subsidiaries, joint ventures, holding companies, affiliates, employees, third-party content providers, or the like, warrant that the website will be uninterrupted or error-free. They also do not provide any warranty as to the results that may be obtained from direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or any other intangible losses obtained from the use of the website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through the website.

 

The website www.thesinglecask.co.uk may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that The Single Cask is not responsible for the content or availability of any such sites.

Other than as required under applicable law, under no circumstances will The Single Cask be liable for any loss or damage caused by the User's reliance on information obtained through the website or linked sites, or User's reliance on any product or service obtained from a linked site. It is the responsibility of the User to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the website, or obtained from a linked site. The user is hereby expressly requested to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

 

The website is operated in United Kingdom. These Terms and Conditions shall be governed by and construed in accordance with the law of United Kingdom and you hereby submit to the exclusive jurisdiction of the United Kingdom court. If any of these Terms and Conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Customer and its respective records may be passed to third parties. However, the Customer’s records are regarded as confidential and therefore will not be divulged to any third party, except if legally required to do so by the appropriate authorities. The Customer has the right to request sight of, and copies of any and all customer's records we keep, on the proviso that we are given reasonable notice of such a request. The Customer is requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue the Customer with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited e-mails.

Any emails sent by The Single Cask will only be in connection with the provision of agreed services and products.

 

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to The Single Cask services and the full content of this website. The Single Cask's logo is a registered trademark for the company in United Kingdom, the United Kingdom and other countries. The brand names and specific services of The Single Cask featured on this web site are trademarked.

Privacy Policy

Maintaining the security of your data is a priority of The Single Cask, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and we may use such data.

This privacy notice aims to explain the types of personal data The Single Cask may collect about you when you interact with us whether you visit our developments, offices, use your mobile device or go on line. It also aims to explain how we will process, share and keep your data.

We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.

As we may need to update this notice from time to time, we will update you if there are any significant changes, however please feel free to check this notice as you wish from time to time.

Who is The Single Cask

The Single Cask Ltd is registered a company in England and Wales gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Why do we collect your personal data

We may collect and process your personal data for a number of reasons. These reasons include:

  1. ·       so that we may comply with any legal obligation we have;

  2. ·       in order to comply with our duties and exercising our rights under a contract with you;

  3. ·       the pursuit of our legitimate interests (as set out below); or

  4. ·       where you have consented to the processing.

This includes, but is not limited to, information you provide:

  1. ·       when you/they contact us in person, on our website, over the telephone, by e-mail or by post;

  2. ·       at the time of purchase from us;

  3. ·       at the time of purchasing options and extras from us;

  4. ·       when you apply for a job vacancy with us.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of The Single Cask, including:

  1. ·       selling and supplying our Whisky and services;

  2. ·       protecting customers, employees and other individuals and maintaining their health, safety and welfare;

  3. ·       promoting, marketing and advertising our products and services;

  4. ·       sending promotional communications which are relevant and tailored to individual customers;

  5. ·       understanding our customers’ behaviour, activities, preferences and needs;

  6. ·       improving existing products and service and developing new products and services;

  7. ·       complying with our legal and regulatory obligations;

  8. ·       preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

  9. handling customer contacts, queries or disputes;

  10. protecting The Single Cask, its employees and customers, by taking appropriate legal action against third-parties who have committed criminal acts or are in breach of legal obligations to The Single Cask; and

  11. fulfilling our duties to our customers, employees, shareholders and other stakeholders.

The purposes and reasons for processing your personal data

We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA), as it is currently defined.

Detailed below are examples of when we would collect, process and in some cases share, your personal data:

  1. ·       to ensure that content from our website is presented in the most effective manner for you and for your computer/device;

  2. ·       to verify your identity;

  3. ·       to process and manage your purchase from us and provide after sales services where applicable;

  4. ·       to carry out our obligations arising from any contracts entered into between you and us, including for example your whisky

  5. ·       to facilitate the provision of warranties with a Whisky purchased from us;

  6. ·       to monitor customer satisfaction including processing customer satisfaction surveys;

  7. ·       to provide you with information, products or services that you request from us;

  8. ·       to notify you about changes to our services; and/or

  9. ·       to contact you about new whisky types which may meet your needs. 

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

How long will we keep your data

We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time for example, Where there is no legal obligation, for example around direct marketing information, we will hold your data for 2 years, unless you opt out within this time.

Some specific areas include, but are not limited to:

  1. ·       Direct marketing – up to 2 years

  2. ·       Other data will be held for up to 6 years in line with the statute of limitations

How we will share your data

We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

We use trusted third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We may disclose your information to third parties if:

  1. ·       we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

  2. ·       in order to apply or enforce our contracts with you; or

  3. ·       to protect our rights, Whisky, or our safety and/or the safety of our customers, or others.

We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.

We will share your personal information with suppliers of services in respect of:

  1. ·       any Whisky you reserve from us;

  2. ·       the sale of the Whisky and/or the purchase of your existing Whisky

Social media and marketing

We try to ensure that our communications are as effective and relevant as possible so that we make the best use of the money we spend on them.

On occasion, we will use information you have given us directly, to tailor our communications with you about our future activities, in your preferred communications method or via social media. We will also use information about how you use our website or interact with our emails so we can make them more effective (please refer to the Cookie Policy for more details).

We will also, on occasion, use the information you provide us to target our digital and social media advertising effectively. This could include securely providing contact details such as your name and email address to digital advertising networks or social media companies such as Facebook, Google and Twitter. For example, we may use your information to enable us to display adverts to you, or to prospective customers who have similar characteristics to you. Any information we share with social media companies will be shared in an encrypted format and will not be used for their own purposes

If you would prefer we didn’t use your information to provide you with marketing materials in any of the ways listed above, then you have the right to tell us to stop and can do so by getting in touch with us using the details in the “Further details” section.

You may still see adverts relating to The Single Cask, even after you have asked us not to use your information for targeted digital advertising, because the social media site or advertising network may select you based on information they hold, such as your age and location, or websites you have visited, without using information that has been provided by us. You can control the kind of advertising which you see through the relevant social media sites directly.

What are your rights over your personal data

You have the right to access any personal information that we process about you and to request information about:

  1. ·       What personal data we hold about you.

  2. ·       The purposes of the processing.

  3. ·       The categories of personal data concerned.

  4. ·       The recipients to whom the personal data has/will be disclosed to.

  5. ·       How long we intend to store your personal data for.

  6. ·       If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

If you would like your personal data to be removed or the use to be amended, you have the right to request:

  1. ·       your personal data to be erased (deleted) from our records;

  2. ·       the use / processing of your personal data to be restricted in accordance with data protection laws;

  3. ·       to opt out of any direct marketing from us (this can be done in a number of ways and will depend on the marketing you are receiving. Please see the marketing material for how to unsubscribe);

  4. ·       to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your personal data.

If you would like to make a request around the processing of your personal data, please contact us at info@thesinglecask.co.uk

You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our services, we will not be able to offer our products or services without it.

·       As a customer or potential customer, your personal data is required as part of the purchase process and to complete the contract for sale.

Further details, questions, or complaints

We hope we have provided you with plenty of information around the processing of your personal data that we undertake and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact:

Head of Customer Service

Customer Services Department

The Single Cask Ltd
55 Malthouse Court
High Street
Brentford
TW8 0FR
HP:  +44 7584 119 480

Info@thesinglecask.co.uk

 

Lodging A Complaint

If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority.

Information Commissioners Office

Ben Curtis

The Single Cask Ltd
55 Malthouse Court
High Street
Brentford
TW8 0FR
HP:  +44 7584 119 480

Info@thesinglecask.co.uk