Refund policy

We will accept returns and offer replacements (if the product is in stock) or a full refund (if no longer in stock) when: the products have demonstrably been damaged prior to arrival; or, the products received are clearly different from those ordered; and, where you let us know within 24 hours of receipt. 

Please don’t return your products until you’ve advised us via email, and we have accepted the return of the goods. After your return request have been approved by us, you have 14 days to return the item. The product must be unopened, in its original condition, and correctly packaged; if this is not the case we may not be able to refund you the full sum, or indeed any sum. Please note, unfortunately this doesn't apply to personalized products. You will need to cover return postage; we recommend you use a recorded delivery service, keeping the proof of delivery.